Home
About Us
Privacy
Returns Policy

Return Policy

 

If you are not satisfied with an item you purchased, call us within 15 days of your purchase to arrange for an exchange, credit or refund.

.

Medical Supply Center’s Policy is as follows:

  • No unauthorized returns will be accepted. A return authorization number can be obtained from Medical Supply Center by calling 301-774-8200.

  • No returns will be accepted after 15 days from the original date of purchase unless the original manufacturer’s warranty provides for a longer period of time.

  • All returns and exchanges must be received in new and resalable condition. There will be no exceptions.

  • Sorry, but for health reasons Medical Supply Center is unable to accept returns or exchanges of eating, hygiene and mouth stick products.

  • Credits for returns are issued only to original purchaser.

  • All returns are subject to a 20% restocking fee of original purchase amount.

 

To return or exchange:

  • Call Medical Supply Center at 301-774-8200 for a return authorization number. Write this number on the outside of your return shipment. Then send or bring the package to:
    Medical Supply Center, 2923-C Olney-Sandy Spring Rd., Olney, MD 20832

  • Medical Supply Center will credit your account for returned merchandise as soon as it is received and processed. In the meantime, an order for replacement may be entered.
    Credit is based on the original invoice price and excludes freight charges.